At Wonmar, we strive to ensure that every customer is completely satisfied with their purchase. If for any reason you are not happy with your order, our refund policy is designed to provide you with a smooth and hassle-free return process. Below, you will find detailed information about our refund policy, eligibility criteria, and how to initiate a return.

Eligibility for Refunds

• Return Window: To be eligible for a refund, you must initiate the return within 30 days of receiving your order. After this period, we are unable to offer a refund or exchange.

• Condition of Items: Returned items must be in their original condition, unused, and in the original packaging. Any items that show signs of wear, damage, or alterations will not be eligible for a refund.

• Proof of Purchase: A valid receipt or proof of purchase is required to process your refund. Please include this documentation when returning your item.

Non-Refundable Items

Certain products are not eligible for a refund, including:

• Digital Downloads: All sales of digital games, codes, and other downloadable content are final and non-refundable.

• Gift Cards: Gift cards purchased from Wonmar are non-refundable and cannot be exchanged for cash.

• Final Sale Items: Items marked as “Final Sale” at the time of purchase are not eligible for returns or refunds.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team via email or phone to request a return authorization. Please include your order number and the reason for the return.

2. Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to send your item(s) back to us.

3. Ship the Item: Carefully package the item(s) and include the return authorization number in your shipment. We recommend using a trackable shipping method to ensure your return reaches us safely.

Processing Your Refund

• Inspection: Once we receive your return, our team will inspect the item(s) to ensure they meet the eligibility criteria.

• Refund Approval: If your return is approved, we will process your refund. The refund will be applied to your original method of payment, and you will receive a confirmation email.

• Processing Time: Refunds are typically processed within 5-7 business days after the return is received. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

Shipping Costs

Shipping costs for returning an item are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will cover the return shipping costs.

Exchanges

If you received a defective or damaged item, or if you would like to exchange an item for a different one, please contact us. We will guide you through the exchange process and ensure you receive the correct product.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to contact our customer support team. We are here to help ensure your shopping experience at Wonmar is a positive one.